This policy explains what personal information The Unvoiced Journal, an undertaking of NirvaanStudios (“we”, “us”), collects when you use theunvoicedjournal.com, why we collect it, and the choices you have. We handle your data in line with the Digital Personal Data Protection Act, 2023, the rules made under it, and other applicable Indian law. By placing an order or creating an account, you agree to your data being used as described here.

Information we collect

• Order details: your name, email, phone number, billing and shipping address, and what you bought.
• Account details: when you place an order, we create an account for you with your name and email address, so you can see and track your orders. You can ask us to delete it at any time.
• Payment information: payments are processed by our payment partners. We do not see or store your card, UPI or bank details on our website.
• Messages: what you share with us when you email or message us, such as an unboxing video for a replacement request.
• Usage information: only if you accept analytics cookies, basic technical data such as your browser, device and the pages you visit.

We collect only what we need, and we ask you not to share anything more sensitive than this with us.

How we use your information

• To process, ship and deliver your orders
• To send order confirmations, tracking updates and replies to your questions
• To handle replacement requests
• To keep our website secure and prevent fraud
• To meet our legal, tax and accounting obligations
• To show you our journals on social media, such as Facebook and Instagram, and to see how well our ads work, only if you accept advertising cookies
• To send you offers and updates by email, SMS or WhatsApp, only if you choose to receive them

We use your information only for these purposes. Where we rely on your consent, you can withdraw it at any time, and doing so will not affect anything done before you withdrew it.

Who we share it with

We share only what is needed with trusted partners who help us run the store: our payment gateway, our shipping platform and courier partners, our website hosting provider, Google (for analytics, if you accept), and Meta (Facebook and Instagram, if you accept advertising cookies). These partners may use your data only to provide their service to us. We may also share information when the law requires it. We never sell your personal information.

Where your data is stored

Your data is stored on secure servers. Some of our partners, such as Google, may store or process data outside India. Where this happens, it is done as permitted under Indian law.

Cookies

Cookies are small files stored in your browser. When you first visit, we ask whether you are happy for us to use optional cookies.

• Essential cookies (always on): these keep items in your cart, keep you signed in and keep checkout secure. The site cannot work without them, so they do not need consent.
• Analytics cookies (only if you accept): Google Analytics helps us understand which pages are visited and how people find us. The information is aggregated and we do not use it to identify you.
• Order source cookies (only if you accept): these tell us how you arrived at our site, for example from Instagram, so we know which of our posts are helping.
• Advertising cookies (only if you accept): we advertise on Facebook and Instagram. Tools such as the Meta Pixel help us measure how well our ads work and show them to people who may be interested. Meta handles this data under its own privacy policy, and you can manage your ad preferences in your Facebook or Instagram settings.

If you reject: only essential cookies are used. Google Analytics and advertising tools do not load, no analytics, order source or advertising cookies are set, and the site works fully, including browsing, your cart, sign-in and checkout.

You can change your choice at any time: Change cookie settings. You can also block or delete cookies in your browser settings. Learn how Google uses data at policies.google.com.

Offers and updates

We will only send you offers or updates by email, SMS or WhatsApp if you choose to receive them, for example by ticking a box at checkout. Messages about your order, such as confirmation and tracking, are not marketing and will still be sent.

You can stop marketing messages at any time by using the unsubscribe link in any email, or by writing to us. We will stop as soon as possible.

How we protect it

Our website uses a secure, encrypted connection (HTTPS). Access to your data is limited to the people and partners who need it to fulfil your order, and connections to our partners use restricted, secure access keys. Payments are handled entirely by our payment partner.

If a data breach ever affects your personal information, we will inform you and the Data Protection Board of India as required by law, along with the steps we are taking.

How long we keep it

• Order and invoice records: for as long as required under tax and accounting laws.
• Account details: until you delete your account or ask us to erase them.
• Marketing preferences: until you unsubscribe or withdraw consent.
• Messages and replacement videos: only as long as needed to resolve your request.

Once data is no longer needed, we delete it, unless the law requires us to keep it longer.

Your rights

Under Indian law, you have the right to:

• Ask for a summary of the personal information we hold about you and how we use it
• Ask us to correct, complete or update your information
• Ask us to erase your information, where we are not required to keep it by law
• Withdraw your consent at any time, as easily as you gave it
• Nominate another person to exercise these rights on your behalf if you are unable to, for example due to death or incapacity
• Raise a grievance with us, and if you are not satisfied with our response, complain to the Data Protection Board of India

To make a request, write to support@theunvoicedjournal.com or message us on WhatsApp. We may ask you to confirm your identity first, to keep your data safe.

Children

Our store is meant for adults (18 and above). Many of our journals are gifts for family, and they should be bought by an adult. We do not knowingly collect personal information from anyone under 18 without verifiable consent from a parent or guardian. If you believe a child has shared data with us, please write to us and we will delete it.

Grievance Officer

If you have a concern about how your personal information is handled, please contact our Grievance Officer:

Name

Mihir Jadhav

Designation

Proprietor

Email

support@theunvoicedjournal.com

Contact number

9179019070

Address

B5, Vinayak Campus, Karariya Farm, Karariya Sajidabad, Bhopal, Madhya Pradesh, 462010

Hours

11:00 AM to 7:20 PM

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

Changes to this policy

We may update this policy from time to time. The date at the bottom of this page shows when it was last changed. If we make important changes, we will let you know on the website.

Contact us

For any privacy questions or requests, write to support@theunvoicedjournal.com or message us on WhatsApp.

Last updated: 7 November 2026