Every journal from The Unvoiced Journal is a printed keepsake, made to be written in and treasured. Please read this policy before placing your order.

All products are non-returnable

Because our journals are keepsake products, we do not accept returns or exchanges, and we do not offer refunds for change of mind, wrong edition selected, or gifts that are no longer needed. Please check the product and the edition (English or Hindi) carefully before you place your order.

Cancellations

Orders cannot be cancelled once they are placed. As soon as you order, we begin preparing your journal and booking it for dispatch, so we are not able to stop it after that.

• Prepaid orders are sent for dispatch on priority.
• Cash on Delivery (partial COD) orders: the advance amount paid online to confirm a COD order is non-refundable, including if the order is refused at delivery.

For prepaid orders, you can request an address update on WhatsApp within 12 hours of placing the order, with your order number. Once your order has been dispatched, the delivery address, PIN code and contact number can no longer be changed, and orders that are delayed or not delivered because of incorrect details are not eligible for a refund.

Replacement for damaged products

If your journal arrives damaged, defective, or you receive the wrong product, we will replace it at no cost to you, as long as you follow the steps below.

• Report within 2 days: write to us within 2 days (48 hours) of delivery. Requests made after this window cannot be accepted.
• Unboxing video is required: record one continuous, unedited video from the moment you start opening the sealed package, with the shipping label clearly visible, until the damage is shown.
• Send us: your order number, the unboxing video, and clear photos of the damage and the outer packaging.

Email everything to support@theunvoicedjournal.com. Once we verify your request, we will ship a replacement free of charge.

We always aim to replace a damaged journal. Only in rare cases where a replacement is not possible may we offer a refund instead; this is reviewed and decided by our team. Refunds are made to your original payment method, or, where that is not possible, we may ask for your bank or UPI details to send the amount.

All refunds are subject to review. Once a refund is approved, it is initiated and processed within 10–15 business days to your original payment method, or to the bank or UPI details you share with us. The time it takes to reflect in your account may also depend on your bank or payment provider.

For minor wear, such as a light scratch or scuff, we may offer a suitable compensation in place of a full replacement. This is assessed and decided by our team.

What is not covered

• Damage caused after delivery, or through use, writing or handling
• Requests without a complete unboxing video
• Requests made more than 2 days after delivery
• Minor variations in colour or texture from the photos on our website

Outer box looks damaged on arrival?

No need to panic. Your journal is packed inside protective outer packaging that is designed to take the knocks of transit, so a dented or scuffed outer box usually means it has done its job. To be safe, please record an unboxing video as you open the parcel. If the journal inside is damaged, share the video with us within 2 days of delivery and we will replace it.

Contact us

Questions about this policy? Write to support@theunvoicedjournal.com or message us on WhatsApp.

Last updated: 7 November 2026