Welcome to The Unvoiced Journal. These terms explain how our website works and what you can expect when you buy from us. By using theunvoicedjournal.com or placing an order, you agree to these terms.

Who we are

The Unvoiced Journal is an undertaking of NirvaanStudios, a business registered under GST in Bhopal, Madhya Pradesh, India. Our GST details are shown on your invoice. You can reach us at support@theunvoicedjournal.com or on WhatsApp.

Our products

We sell guided journals in English and Hindi editions. Product photos are for illustration, and small differences in colour, texture or finish may occur. Please check the title and edition carefully before you order.

Prices and payment

• All prices are in Indian Rupees (₹) and include all applicable taxes, including GST.
• Any shipping charges are shown clearly at checkout before you pay.
• We may change prices at any time, but the price you pay is the one shown when you place your order.
• Payments are processed securely by our payment partners. We never see or store your card, UPI or bank details.

Orders

An order is confirmed once payment is received or, for partial cash on delivery, once the advance is paid. We will send you order confirmation and updates by email, SMS or WhatsApp. These messages are about your order and are not marketing.

We may cancel an order if a product is unavailable, if we suspect fraud or misuse, or if a product was listed at a clearly wrong price because of a technical or typing error. If we cancel your order, we will let you know and refund any amount you have paid in full.

Cancellations

Orders cannot be cancelled once they are placed. For partial COD orders, the advance amount paid online is non-refundable. Full details are in our Returns & Replacement Policy.

Shipping and delivery

Delivery is covered by our Shipping Policy. Delivery timelines are estimates and are not guaranteed. Please make sure your delivery address, PIN code and contact number are correct. For prepaid orders, an address update can be requested on WhatsApp within 12 hours of placing the order; after that, or once your order is dispatched, these details cannot be changed, and orders delayed or not delivered because of incorrect details are not eligible for a refund.

Delays beyond our control

Sometimes things outside our control can delay or stop a delivery, such as courier disruptions, strikes, extreme weather, natural disasters, public holidays, lockdowns or government restrictions. In these cases, we will keep you informed and deliver your order as soon as it is reasonably possible.

If your shipment is lost, or is stuck with the courier for an unusually long time, we will follow up with the courier and, where needed, re-dispatch your order through another courier at no extra cost. If your order has not reached you within 30 days of dispatch and re-dispatch is not possible, we will review it and refund the amount you paid. This does not apply to orders delayed or undelivered because of incorrect address or contact details.

Returns and replacements

All our products are non-returnable. If your journal arrives damaged, we will replace it as described in our Returns & Replacement Policy.

Refunds

All refunds are subject to review. Once a refund is approved, it is initiated and processed within 10–15 business days to your original payment method, or to the bank or UPI details you share with us. The time it takes to reflect in your account may also depend on your bank or payment provider.

Using our website fairly

Please use our website only for lawful, personal purposes. You agree not to:

• Copy, scrape or misuse any part of the website
• Place fake orders or attempt to misuse offers, cash on delivery or our replacement process
• Try to disrupt, hack or gain unauthorised access to the website or its systems
• Buy products in bulk for resale without our written permission

We may refuse orders or restrict access if these terms are misused.

Intellectual property

All journal content, prompts, designs, images and text on this website and in our journals belong to The Unvoiced Journal and may not be copied, reproduced or resold without our written permission. What you write inside your journal is, of course, entirely yours.

Your account

You are responsible for keeping your account secure. When you place an order, we create an account for you with your email address so you can see and track your orders. How we handle your personal information is explained in our Privacy Policy.

Limitation of liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. Nothing in these terms limits or excludes your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

Governing law and disputes

These terms are governed by the laws of India. If you have a concern, please contact us or our Grievance Officer first, and we will do our best to resolve it. Any dispute will be subject to the jurisdiction of the courts in Bhopal, Madhya Pradesh. This does not affect your right to approach a Consumer Commission under the Consumer Protection Act, 2019.

Grievance Officer

For any complaint about your order, our products or these terms, you can contact our Grievance Officer:

Name

Mihir Jadhav

Designation

Proprietor

Email

support@theunvoicedjournal.com

Contact number

9179019070

Address

B5, Vinayak Campus, Karariya Farm, Karariya Sajidabad, Bhopal, Madhya Pradesh, 462010

Hours

11:00 AM to 7:20 PM

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

Changes to these terms

We may update these terms from time to time. The version shown on this page at the time you place your order will apply to that order. If any part of these terms is found to be invalid, the rest will continue to apply.

Contact us

Questions about these terms? Write to support@theunvoicedjournal.com or message us on WhatsApp.

Last updated: 7 November 2026